We'd love to hear from you! Don't hesitate to email us at email@example.com or call us at (855) SEW-PURE if you can't find the answer to your question.
What is your minimum order?
Orders of single swatches, or as little as 1-yard and as much as 500+ yards or even more can be placed directly through our website. Orders of 49-yards or less will be shipped only in single or multiple cut pieces of 1- to 5-yards or 10-yards at our discretion depending on the weight and width of the fabric. Orders of 50-yards or more will be shipped on single or multiple approximately 50-yard rolls. (Example: if you order 20-yards it can come to you in one of two ways, either as four 5-yard cuts, or two 10-yard cuts, depending on the width and weight of the fabric. An order of 100-yards would come as two 50-yard rolls.)
How do I place an order?
Orders are placed directly through our website. When you have decided on a product that you wish to purchase, click on the box located to the right of where it says “1-4 yards” and the drop-down menu will appear showing the available yardage increments and the price per yard for each increment. Highlight the increment which best suits the amount of yardage you wish to purchase. Type the total number of yards in the box. After clicking “Add to Bag”, you’ll be directed to the checkout page where you can either continue shopping, or checkout. If you wish to remove an item from your cart, click the “Remove” button. When you are through shopping, click “Checkout” to proceed to checkout. Then simply follow the prompts to enter your shipping information and payment.
How do I apply a discount code or gift card?
Discount codes and gift card codes are applied at the checkout. When you begin the checkout process, you can enter the discount in the space provided to the right of your shipping address information.
How fast will my order ship out?
We do our best to ship goods within 24 to 48 hours of receiving the order. Our offices are closed on weekends, and any orders placed after 1:00 PM Friday will ship the following week. Orders placed over State and Federal holidays will be shipped following standard U.S. Post Office and UPS holiday shipping guidelines.
When are backorders shipped?
When you order fabric that isn't in stock yet, it will ship to you as soon as the fabric comes out of finishing and into our GOTS certified warehouse. The expected ship date will be in the fabric listing on the website. If only a portion of your order can be shipped when the order is placed and you requested a specific shipping method (anything other than the 'Free Shipping' option), please note that only the first portion of your order will go out that selected method. The second portion will go out via ground UPS or USPS as soon as your fabric or notion is ready to ship. If you have special shipping requirements, please let us know-we're here to help when we can! Click here for more information on ordering items that are low or out of stock.
How can I check on the status of my order?
When your order is processed and shipped, a UPS or USPS tracking number will be emailed to you at the email address which you have provided to us. You can follow the link in the email, or use the tracking number to track the status of your shipment at any time by going to www.ups.com or www.usps.com and entering the number in the appropriate location. We do not share your email address with any outside company or source.
What if I ordered an item that went out of stock before my order shipped?
If an item on your order goes out of stock between the time the order is placed and when it is processed for shipping (yes, it happens!), we will contact you to suggest substitutes. We will also give you information about back-ordering the item, if this is possible. Occasionally items are discontinued and we are not able to bring more in. If this occurs, we will contact you to see if you would like to substitute another similar item.
What if I need a larger quantity than you have in stock?
If you need more than we are showing in stock, please contact us for more information. If an item is showing as out of stock, you can check the product listing for information on when we expect to have new stock arriving. Please keep in mind that this is an estimated back in stock date, and is subject to change.
Why was I able to put more in my cart than was showing in stock?
We allow you to order out-of-stock items through our website, and your payment holds the item for you. Backordered items will be shipped out as soon as they come back in stock.
What form of payment do you accept?
We accept all major credit cards – Visa, Mastercard, Amex and Discover. Customers can pay through PayPal as well. We can accept personal checks, bank checks or money orders - please contact us to place your order.
What if I need to change or cancel my order?
Please note that we are unable to modify orders once they have been submitted. If you need to add items to your order, please place a separate order for any item not in your original order. If you need to cancel the order or change quantities, please contact us via email at firstname.lastname@example.org. For product return instructions please see the Shipping & Return Policy.
Are my fabrics ready to be printed or dyed when I receive them?
Yes – unless you have ordered “Greige” fabric. Most of our fabrics have been washed, scoured, or washed-and-scoured before being put on a roll. These fabrics are ready to be dyed or printed on the moment you receive your order. Other fabrics, labeled “Greige,” go directly from the loom to the roll without being prepared and if you plan to dye or print on these fabrics you will need to wash and prepare them first. We recommend pre-washing and drying your fabric prior to dyeing, printing, or cutting patterns, and using normal clothing detergents and high-heat drying to ensure that any fabric changes happen before the fabric is used. Please visit our Care Instructions page for more about how to care for specific fabrics.
Do you have a storefront?
We don't have a storefront. We do offer curbside pickup, so if you are close by and are in a hurry you can place your order online and arrange for it to be left out for you to pick up.
Exchanges and returns will be accepted within 30 days of original order date. It is important to inspect your goods immediately upon receipt and that they have not been processed in any manner. (washed, cut, sewn, etc.). Visit our Returns page for more details on returns, exchanges, and refunds.